Privacy Policy
Last updated: 4 July 2025
Asma Zara Skin Essentials Pvt Ltd (“AZSE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we process it, and the choices you have when you visit or shop at www.azse.in (“Website”).
By accessing or using the Website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website or submit personal information.
1. Scope
This Privacy Policy applies to information we collect through:
- The Website and any mobile or desktop versions
- Email, phone, or WhatsApp interactions with our support team
(Email: hello@azse.in Phone/WhatsApp: +91 80951 36003) - Social-media pages that link back to this Policy
- Offline events or promotions where we provide a link to— or copy of— this Policy
2. Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Identifying & Contact Info | Name, postal address, phone number, email | Fulfil orders, customer service, marketing with consent |
| Payment & Billing | Card holder name, masked card number, UPI ID, transaction ID | Process payments & refunds; fraud prevention (handled by secure payment gateway; we do not store full card numbers or CVV) |
| Order Details | Product(s), quantity, price, delivery method | Fulfil orders, manage returns/cancellations, internal analytics |
| Technical Data | IP address, device type, browser, referring pages, session cookies | Site security, performance optimisation, analytics |
| Usage Data | Pages viewed, links clicked, time spent | Improve user experience, personalise content |
| Voluntary Communications | Product reviews, survey responses, emails to support | Customer relations, improve products & services |
Children’s Privacy: Our Website is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe we have done so inadvertently, please contact us so we can delete the data.
3. How We Use Your Information
We process personal information only when we have a valid legal basis under applicable law, such as:
- Contractual necessity – to accept, process, and deliver your orders, or to provide requested services.
- Legitimate interests – to prevent fraud, secure the Website, enhance functionality, and conduct limited direct marketing you can opt out of at any time.
- Consent – for optional activities like email newsletters; you may withdraw consent at any point.
- Legal compliance – to meet tax, accounting, or regulatory obligations, or comply with court orders.
4. Cookies & Similar Technologies
We use cookies and local storage to:
- Remember your cart contents and login status
- Understand site traffic patterns via analytics tools (e.g., Google Analytics)
- Deliver relevant offers or advertising (if enabled)
Most browsers allow you to refuse or delete cookies. Doing so may limit certain Website features.
5. Sharing & Disclosure
We never sell or lease your personal information. We share it only:
- With trusted service providers (payment gateways, courier DTDC, email/SMS platforms, analytics providers) who need the data to perform their services and are bound by confidentiality agreements.
- Within our corporate structure (e.g., subsidiaries) on a need-to-know basis.
- With authorities when required by law or to protect our rights, property, or safety.
- On your direction – e.g., posting a public product review.
If we ever transfer data outside India (e.g., cloud hosting on servers abroad), we will do so under lawful transfer mechanisms and ensure comparable data-protection standards.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards, including:
- TLS encryption on checkout and account pages
- PCI-DSS–compliant payment processing via certified gateways
- Limited-access credentials for staff handling personal data
- Regular security audits and vulnerability scans
However, no internet transmission or storage system is 100 % secure; we cannot guarantee absolute security.
7. Data Retention
We keep personal data only as long as necessary for the purposes set out in this Policy:
- Orders & invoices – minimum 8 years (per tax regulations)
- Marketing records – until you opt out
- Cookies – per browser settings or 26 months (analytics default)
- Support tickets – 3 years after resolution
When data is no longer required, we delete or anonymise it securely.
8. Your Rights & Choices
Subject to local law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent for marketing at any time
- Request deletion (erasure) or restriction of processing in certain circumstances
- Lodge a complaint with a supervisory authority
To exercise any of these rights, email privacy@azse.in or write to the address below.
9. Updates to This Policy
We may update this Privacy Policy periodically. The “Last updated” date at the top will change. Material changes will be announced via a notice on the Website or by email (if you have an account). Continuing to use the Website after an update signifies acceptance of the revised Policy.
10. Contact Us
Data Controller:
Asma Zara Skin Essentials Pvt Ltd
No 58, 4ᵗʰ Cross, RBI Extension
Jayanagar 3ʳᵈ Block, Bangalore 560 011, Karnataka, India
Email (general & privacy): hello@azse.in
Phone / WhatsApp: +91 80951 36003